BUSINESS CONTINUITY SERVICES
MORE THAN SUPPORT
What are Business Continuity Services?
At Averna, we don't believe in supporting your project only after delivery. With a Business Continuity Services (BCS) plan, there is a dedicated service team with a customized process in place to prevent issues before they start.
BCS establishes continuous collaboration protocols with proactive solutions. We focus on your experience throughout our long-term partnership.
BCS starts at the beginning of your project strategy to help you avoid costly shutdowns
With a BCS plan, rely on a dedicated service team, with a customized process in place to prevent issues before they start
Resolve surprises quickly with a clear and documented plan to ensure success
Don't waste time trying to put out fires. A BCS plan is already in place to put into action
Optimize your operations with a continuous loopback for best practices and improvements
Business Continuity Services - Frequently Asked Questions
What is included in a BCS Plan?
That depends on your requirements! Like our solutions, a BCS plan is custom designed to your project and operationals priorities.
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What does a BCS plan cost?
The price of your plan is a reflection of your needs and priorities.
How is my BCS plan designed?
By sitting with our dedicated team, together we will review your project priorities. This plan may include on call or onsite assistance, preventive maintenance, spare parts management, system optimization or any other services we offer.
Through understanding your needs, we can make recommendations that best represent the highest return on investment for your company.
What is the Difference between a Warranty and BCS?
A warranty offers limited coverage on your hardware and service options with no commitment to response time. Availability cannot be guaranteed and resources are assigned on a “best effort” basis.
Any requests that are not deemed “defective” based on the original specs design are not covered by a warranty plan. That same applies when the root cause analysis determines an issue is caused by mishandling and the investigation will be quoted at the applicable rate.
With a BCS plan, there is a team on hand dedicated to support your project. They are committed to the set response time, as defined by your needs.
How can I request assistance?
By opening a case directly in the Customer Support Portal, you receive full traceability with the dedicated resources assigned to your request.
What is Averna's Solution Warranty Policy?
Please consult our warranty policy.
7. Do Averna off-the-shelf products have different support and warranty packages than an Averna customized solution?
Yes, they do. Find all the information you need right here.
